# Survely > Survely is customer feedback that runs in the background: survey campaigns triggered from your business process, automatic reminders, AI analysis of responses, and alerts when a customer needs attention. ## Pages - [Hands-off Customer Feedback](https://survely.com/): Customer feedback that runs in the background. Connect your business workflow, collect responses, analyse them with AI and follow up when needed. - [Customer Feedback Plans & Pricing](https://survely.com/pricing): Compare Survely plans, invitation allowances and integration options. Unlimited users and a 14-day Pro trial with no credit card required. - [Customer Feedback Features: Surveys, Automation & Integrations](https://survely.com/features): Explore survey delivery, automated reminders, feedback analysis, business-process integrations and branding. Build a customer feedback process that keeps running. - [Book a Survely Demo](https://survely.com/book-strategy): Discuss your recurring customer feedback process, setup requirements and integration options in a 30-minute Survely demo. - [Privacy Policy](https://survely.com/privacy-policy): How Survely handles information and protects your privacy. - [Email Surveys & Web Survey Links](https://survely.com/features/surveys): Send customers a web survey link by email. Quick answers from email, with optional follow-up questions on the web, are available in a limited rollout. - [Survey API & Webhook Integrations](https://survely.com/features/integrations): Trigger an existing survey campaign through the API and receive response events with webhooks. Connect customer feedback to your business process. - [AI Survey Analysis & Sentiment Detection](https://survely.com/features/analytics): Use sentiment analysis, summaries and configurable negative-feedback email alerts. Explore response patterns and trends when you need more detail. - [Automated Survey Campaigns & Smart Reminders](https://survely.com/features/campaigns): Configure recurring survey campaigns and reminders that stop on completion. Keep collecting customer feedback with less manual follow-up. - [White-Label Survey Platform](https://survely.com/features/white-label): Organisation name, address, and logo on every plan. Enterprise adds Brand colors, Custom email delivery, and Custom authentication and SSO. - [Survey Platform Security: SSO, SAML, Data Isolation](https://survely.com/features/security): Tenant data isolation, SSO via Azure AD and SAML, encrypted integration credentials, configurable webhook authentication, and signed survey URLs. - [Nicereply Alternative for Recurring Customer Feedback](https://survely.com/compare/nicereply-alternative): Compare Survely and Nicereply for recurring feedback: helpdesk integrations, business-event triggers, reminders, analysis and the usage each plan measures. - [Qualtrics Alternative for Recurring Customer Feedback](https://survely.com/compare/qualtrics-alternative): Compare Survely and Qualtrics for recurring customer feedback. Consider setup, useful alerts, integration requirements and the research scope you need. - [SurveyMonkey Alternative for Recurring Feedback](https://survely.com/compare/surveymonkey-alternative): Compare Survely and SurveyMonkey for automated customer feedback. Review reminders, email alerts, API/webhooks and the setup your recurring process needs. ## Articles - [Set It and Forget It: Feedback on Autopilot](https://survely.com/blog/feedback-on-autopilot): Configure your feedback triggers once and let automation handle the rest. Surveys, reminders, analysis, and alerts on autopilot. - [Right-Sizing Your Feedback Tool: Stop Paying for Features You Don't Use](https://survely.com/blog/right-sizing-your-feedback-tool): Enterprise survey platforms ship features most teams never touch. Here is how to pick a feedback tool that fits your actual needs. - [Post-Service Feedback That Actually Gets Read](https://survely.com/blog/post-service-feedback): How event-triggered post-service feedback lands on the service record, not in a spreadsheet nobody opens. - [From Dashboards to Alerts: Why Less Is More](https://survely.com/blog/from-dashboards-to-alerts): Why the best feedback tool is one you never open. Alerts beat dashboards for operators who need action, not charts. - [Closing the Feedback Loop: What Happens After Someone Responds](https://survely.com/blog/closing-the-feedback-loop): Most feedback tools stop at collection. The real value is routing, alerting, and acting on responses automatically. - [Why Your Feedback Tool Should Write Surveys for You](https://survely.com/blog/ai-survey-creation): A future workflow for AI-assisted survey drafting, with human review. This is a product concept, not an available editor capability. - [Catching Unhappy Customers Before They Review You Online](https://survely.com/blog/catching-unhappy-customers-before-reviews): How automated feedback loops catch negative experiences before they become one-star Google reviews - [Per-Seat Pricing Is Dead](https://survely.com/blog/per-seat-pricing-is-dead): Why per-seat SaaS pricing punishes success when your feedback tool is designed so nobody has to sit in it - [Event-Driven Surveys: Trigger Feedback from Any Business Process](https://survely.com/blog/event-driven-surveys): Event-driven surveys trigger automatically from business events via API and webhooks. Configured campaigns triggered from the work your team already does. - [What Enterprise Survey Platforms Get Wrong About Small Businesses](https://survely.com/blog/enterprise-platforms-wrong-about-smbs): Enterprise survey platforms are too complex and expensive for SMBs. Small businesses need problems surfaced, not another platform to manage. - [Feedback on the Business Object: Why It Changes Everything](https://survely.com/blog/feedback-on-the-business-object): Attaching customer feedback directly to sales orders, work orders, and service tickets transforms how teams act on survey data - [How AI Sentiment Analysis Catches Problems Before They Escalate](https://survely.com/blog/ai-sentiment-catches-problems): Use background sentiment analysis and configured email alerts to spot concerns in customer feedback and decide where to follow up - [Unlocking Survey Data with Modern Integration Strategies](https://survely.com/blog/survey-data-integration): How innovative survey platforms are breaking down data silos and enabling seamless information flow across business systems - [Real-Time Feedback Distribution: Why Timing Changes Everything](https://survely.com/blog/real-time-feedback-distribution): How instant feedback routing transforms survey responses from historical reports into actionable intelligence - [The Power of Centralized Feedback Repositories](https://survely.com/blog/centralized-feedback-repository): Why storing all customer feedback in a single accessible location transforms decision-making and customer experience - [The ROI of Automated Survey Workflows](https://survely.com/blog/roi-automated-survey-workflows): How automated survey workflows deliver measurable returns through improved response rates, better data quality, and reduced overhead - [Building Automated Survey Workflows That Drive Action](https://survely.com/blog/automated-survey-workflows): How API-driven survey platforms enable custom workflows that transform feedback from passive insights into automated business processes - [Enriching Survey Data with Business Context](https://survely.com/blog/business-context-enrichment): How connecting survey responses to existing business data transforms raw feedback into actionable intelligence - [The Future of Personalization in Survey Design](https://survely.com/blog/personalization-at-scale): Exploring how the survey industry is evolving toward more personalized approaches and what this might mean for feedback programs - [Right-Sized Survey Tools: The Hidden Costs of Enterprise Bloatware](https://survely.com/blog/right-sized-survey-tools): Why paying for features you never use is killing your survey ROI, and how lean alternatives are changing the game - [Survey Integration at Scale: Why Webhooks Matter](https://survely.com/blog/webhook-integration-at-scale): How webhooks transform survey data from static reports into dynamic business intelligence - [Streamlining Business Processes with Event-Driven Surveys](https://survely.com/blog/streamlining-business-processes): How automated, event-driven surveys transform feedback from a chore into a powerful business intelligence tool - [Why API-First Survey Tools Are Eating Enterprise Feedback Management](https://survely.com/blog/api-first-survey-tools): How modern businesses are ditching bloated survey platforms for lean, API-driven solutions that actually fit their workflow ## Connect an AI agent - [Connect an AI agent](https://docs.survely.com/developers/ai-assistants/): Survely's hosted MCP server is your workspace address followed by /mcp (https://.survely.com/mcp). Sign in as yourself over OAuth, or use a personal API key (svk_, one mcp scope) for scripts. It is read-only: campaigns, analytics and responses, with your own permissions. ## Optional - [Full LLM context](https://survely.com/llms-full.txt): the copy of every marketing page and the full articles in one file. - [Documentation](https://docs.survely.com/): user guides, the campaign send API, webhooks and MCP. - [Start a trial](https://admin.survely.com/register-tenant) or [book a demo](https://survely.com/book-strategy).