Surveys and delivery
Make it easy for customers to tell you how it went
Send a survey with room for detail, or ask about our limited rollout of answers from email. Keep it easy for customers to tell you what went well and what could improve.
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A quick answer from the email — limited rollout
Put a rating, yes/no or choice question directly in the invitation. Customers click their answer; Survely records it as the web page opens. You can keep the survey to that one question. Confirm email-answer availability for your workspace during setup.
Optional follow-up questions — limited rollout
Keep the first answer and offer optional follow-up questions on the page that opens. Customers can explain what went well, suggest an improvement or tell you why they chose that answer.
A survey link for the full set of questions
Customers open their survey link to answer on the web. Combine ratings, choices and written answers when you need to understand several parts of an experience. Keep it as short as the job allows.
Refine your questions as you learn
Use the editor to adjust the wording and questions, then publish a new version. Survely keeps the survey version associated with each response so you can see what that customer was asked.
Start with what you want to learn
Try a short web survey around one customer interaction. Ask us about email-answer availability for your workspace.