Terms of Service
Last updated: November 13, 2026
These Terms of Service are an agreement between you and Survely (“we”, “us”, “our”), of Queensland, Australia, which provides the Survely customer feedback service at survely.com (the “Service”).
By creating a Survely workspace or using the Service you accept these terms. If you accept them on behalf of an organisation, you confirm you may bind it, and “you” means that organisation.
The Service
Survely sends survey invitations and reminders to your customers, collects their responses, analyses them and alerts your team. Its features and the allowances of each plan are described on the pricing page: https://survely.com/pricing
Your account and workspace
You are responsible for the people you invite to your workspace, for keeping their sign-in details secure, and for everything done in your workspace. Give us accurate details when you sign up and keep them current.
Plans, trial and billing
- Starter and Pro start with a 14-day trial. A payment card is taken at sign-up and first charged when the trial ends, unless you cancel before then.
- Until the first payment, a workspace may send up to 250 survey invitations.
- Subscriptions renew automatically at the end of each monthly or annual billing period, at the price shown when you subscribed, until cancelled.
- An upgrade applies immediately and the difference for the rest of the billing period is charged at once. A downgrade or a cancellation takes effect at the end of the current billing period.
- Prices are in US dollars and exclude applicable taxes, which are added at checkout.
Payments through Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is also subject to Paddle’s Buyer Terms: https://www.paddle.com/legal/buyer-terms
You manage your payment method, invoices and cancellation in Settings → Billing, which opens Paddle’s customer portal.
Refunds
Refunds are described in our Refund Policy: https://survely.com/refund-policy
Acceptable use
You may only send survey invitations to people you have a lawful basis to contact, such as your own customers, and you must honour unsubscribe requests. You must not use the Service to send spam, to deceive or harass anyone, to collect data unlawfully, or to break any law. We may suspend sending or a workspace that is used this way.
Your data
Your surveys, contacts and responses remain yours. We process them only to provide the Service, as described in our Privacy Policy: https://survely.com/privacy-policy
You can export your data while your workspace is active. After a workspace is closed we delete its data, except where the law requires us to keep it.
Availability and changes
We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may change or improve features; we will not remove a core feature of a paid plan during a billing period you have paid for.
Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law or other law that cannot be excluded.
To the extent the law allows, the Service is provided as is, we are not liable for indirect or consequential loss, and our total liability to you is limited to the fees you paid for the Service in the 12 months before the claim.
Ending the agreement
You can cancel at any time in Settings → Billing; access continues until the end of the paid billing period. We may end or suspend the Service for a serious or repeated breach of these terms.
Governing law
These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction.
Changes to these terms
We may update these terms. We will post the new terms on this page and, for a material change, tell workspace owners by email before it takes effect.
Contact us
Survely, Queensland, Australia. Email: [email protected]