AI-powered feedback on autopilot
Customer feedback that doesn't become another job
Connect your business workflow once. Survely collects customer feedback, analyses responses with AI and helps put the results back on the right customer or job in your business system.
14 days · No credit card · Unlimited users
- Your business eventA service, delivery or course finishes
- Survely collects and analysesCustomer feedback, interpreted with AI
- Back into your workflowLinked to the record, flagged when needed
How it works
Set it up once. Let feedback run itself.
From a completed service to a delivered order or finished course: Survely collects feedback, analyses it with AI and helps bring it back into your business process. Follow one service card through the flow.
Connect once. Ask at the right moment.
Choose the survey and the customer interaction that should trigger it. Connect your business system once, and each matching event starts the feedback flow with the right customer and reference already attached.
Hear how it went, in their words
A short survey gives customers room to tell you what worked and what could be better. Their response stays connected to the service, purchase, course or other interaction that prompted it.
“The work was fine, but I had to chase twice to find out when it would be finished.”
Your customers speak. AI helps you understand.
AI analyses sentiment and summarises responses, helping your team understand what customers value and where experiences fall short. After a campaign ends, an AI report brings the findings together and suggests improvements.
- Sentiment
- Negative
- Emotion
- Frustration
The customer valued the work but was unhappy with communication during the service.
Know when a customer needs attention
Let routine feedback run in the background. When a response falls below your chosen threshold, Survely alerts the right person with the customer’s words, a summary and the context they need to follow up.
A survey response has been flagged for low satisfaction.
- Campaign
- After-service feedback
- Respondent
- Alex Morgan
- Service reference
- 0412
- Happiness score
- 25%
“The work was fine, but I had to chase twice to find out when it would be finished.”
The customer valued the work but was unhappy with communication during the service.
The email includes a link to the full response in Survely.
Put it where the work happens
Your integration returns the response to the matching customer, job or order in your CRM, ERP or service system. Your team gets feedback where they already work, connected to the interaction it belongs to.
“The work was fine, but I had to chase twice to find out when it would be finished.”
Clear plans for your feedback process
Starter
US$49/mo
Keep a smaller feedback programme running.
Pro
US$199/mo
10,000 invitations a month and unlimited active campaigns.
14-day trialEnterprise
Custom
Enterprise appearance, delivery, authentication, and support.
Frequently asked questions
- What can I learn from customer feedback?
- See what customers appreciate, where experiences fall short and what they would like to change. Review their answers alongside sentiment, response statistics and campaign summaries, with the business context supplied with each invitation.
- Do I need to keep checking a dashboard?
- Routine campaign sending and configured reminders run in the background. Use Survely when you want to review answers and analysis; alerts and response webhooks can bring feedback into your team’s workflow.
- What changes between plans?
- Every plan includes unlimited users, API access, response webhooks, all reminder strategies and response analysis. Starter includes 1,000 survey invitations per month and 3 active campaigns. Pro adds 10,000 invitations per month and unlimited active campaigns. Enterprise adds branding, Microsoft Graph email delivery, SSO and agreed rollout support.
- What do I need to set up?
- Choose your survey, campaign, recipients or trigger, reminders and alert settings. Verify a controlled invitation and response before relying on the process. Integration setup may need help from someone who manages your business systems.
- Can my existing system trigger a survey?
- On every plan, the campaign API can send invitations from an existing campaign. Supply the context declared by the campaign and configure response webhooks if your system needs the result. Your receiving integration performs any record update.
- What happens when someone gives negative feedback?
- After response analysis, a score below your configured threshold can trigger an email to your chosen recipient. It includes the campaign, respondent, summary and answers. Your team decides how to follow up.
- What does the analysis include?
- Survely provides sentiment analysis, response statistics, campaign summaries and question suggestions. Use them to understand what customers value and where to improve. Campaign summaries and question suggestions are generated after a campaign ends. AI outputs support your judgement.
- Can I retain customer or job context?
- Yes. Declare the campaign parameters you need and supply their values with the invitation. They connect a response to the relevant interaction. Native CRM or ERP connectors are not implied.
- Is there a free trial?
- Start a 14-day Pro trial without a credit card. Configure one feedback process and verify the useful result. Contact us to agree paid continuation and any setup assistance.
- Can I see how it works first?
- Book a 30-minute demo to discuss your recurring feedback process and integration requirements. We will follow up to arrange a time.
Keep listening. Keep improving.
Start with one customer interaction. Connect the trigger, choose your survey and decide where the feedback should go. Let Survely collect and analyse it while your team gets on with the work.