Refund Policy

Last updated: November 13, 2026

This policy covers Survely subscriptions bought at survely.com. Paddle.com is the Merchant of Record for all our orders and handles refunds; this policy applies together with Paddle’s Buyer Terms: https://www.paddle.com/legal/buyer-terms

Free trial

Starter and Pro start with a 14-day trial. Your card is taken at sign-up but not charged until the trial ends. Cancel before then in Settings → Billing and you will not be charged.

Refunds

If Survely is not right for you, ask for a refund within 14 days of a payment, the first one or a renewal, and we will refund that payment in full.

To ask for a refund, email [email protected] from your account’s email address, or contact Paddle through the link on your receipt or at https://paddle.net. Refunds go back to the original payment method.

Cancelling

Cancelling stops future renewals. Your workspace keeps its plan until the end of the billing period you have paid for. Apart from the refunds above, we do not refund the unused part of a billing period.

Changing plans

An upgrade charges the difference for the rest of the billing period at once. A downgrade takes effect from the next billing period, so the current period is not refunded.

Your rights

Nothing in this policy limits rights you have under the Australian Consumer Law, other consumer law, or Paddle’s Buyer Terms.

Contact us

Survely, Queensland, Australia. Email: [email protected]