Make it easy to answer
Send a web survey link with the questions you need. Answers from email, with optional follow-up questions on the web, are in a limited rollout; confirm availability during setup.
Explore surveys and deliveryFeatures
Your systems know when the work is done. Survely asks how it went.
A service job finishes. An order arrives. A new customer gets started. Set up the survey, reminders and connections that turn those moments into useful customer feedback.
Start your free Pro trial14 days · No credit card
Your business process Service completed
API request · Send a campaign invitation
Survely Collect the response
Response event · Outgoing webhook
Your integration Update your service system
Build your feedback process
Keep the feedback coming
Configure your campaigns and reminders once. Survely sends invitations, follows up with people who have not finished and stops reminding them when their response is complete.
Explore campaigns and remindersUnderstand what customers are telling you
Review answers and sentiment to find praise, suggestions and recurring problems. Campaign summaries and question suggestions are generated after a campaign ends. Set up negative-feedback alerts when your team needs a prompt to follow up.
Explore analysis and alertsConnect feedback to your business process
Trigger a configured campaign from your system and return response events through webhooks. Keep feedback tied to the customer, job or order it came from. API and webhooks are included on every plan; your integration makes the connection.
Explore API and webhook connectionsMake the experience recognisably yours
Every plan includes Organisation name, address, and logo. Enterprise adds Brand colors, Custom email delivery, and Custom authentication and SSO. Discuss custom survey domains and the sender setup you need with our team.
Explore branding optionsGive the right people access
Bring the whole team with unlimited users on every plan. Use roles and permissions to manage access, with isolated data for each organisation. Enterprise adds custom authentication and SSO.
Explore security and accessStart with one customer interaction
Try the feedback process your team needs. The 14-day Pro trial includes API and webhooks, with no credit card required.